FAQ

RETURNS / EXCHANGES / REFUNDS

 

 

RETURNS & EXCHANGES

 

All RunYaMouth purchases are considered FINAL SALE unless otherwise stated.

We do not accept returns or exchanges due to incorrect sizing, change of mind, sale pricing, promotional purchases, or discount-code purchases.

Please review your size, color, shipping address, and order details carefully before completing checkout.

If RunYaMouth makes a mistake with your order or you receive an item that is defective, damaged, or different from what you ordered, we’ll work with you to correct the issue.

 

I RECEIVED A DEFECTIVE OR WRONG PRODUCT

We want every RYM order to arrive correctly.

If you receive a defective, damaged, or incorrect product, please contact RunYaMouth Support and include:

• Your order number
• Name and email used to place the order
• Item you originally ordered
• Item you actually received
• Size and color
• Clear photos showing the issue

Please contact us as soon as possible after receiving your package.

After reviewing the information, our team will determine the appropriate resolution. If the mistake was made by RunYaMouth, we’ll work to make it right.

COLOR DISCLAIMER

Product colors may appear slightly different in person than they appear online.

Different phones, computer monitors, screen brightness settings, photography, lighting, garment manufacturers, and fabric types can cause colors to appear differently.

Even garments with similar color names — such as Black, Vintage Black, Charcoal, Natural, Brown, or Burgundy — may vary slightly between manufacturers and styles.

These normal color variations are not considered product defects.

I FORGOT TO USE MY DISCOUNT CODE

Discount codes cannot be applied after an order has been completed.

Please make sure your promotional or discount code has been successfully applied before submitting payment.

Unless otherwise stated during a promotion, only one discount code may be used per order.

Previous purchases are not eligible for price adjustments when a new promotion or discount becomes available.

BEWARE OF FAKE RYM ACCOUNTS

 

RunYaMouth will never ask you to send sensitive financial information, banking information, passwords, or payment through an unofficial social-media account.

Be cautious of accounts claiming you’ve won a giveaway or prize.

Always verify that you’re communicating with an official RunYaMouth account before providing information or following payment instructions.

 

 

 

WHEN WILL MY ORDER SHIP?

RunYaMouth apparel may be produced and/or prepared specifically for your order.

Our standard processing time is approximately 2–4 business days before shipment.

Processing time and shipping/transit time are separate.

Orders placed on weekends or holidays begin processing on the next available business day.

Once your package ships, tracking information will be sent using the email or contact information provided with your order.

International orders may require additional transit time depending on the destination and customs processing.

 

 

 

MY ORDER SAYS DELIVERED, BUT I DON’T HAVE IT

If tracking shows your package as Delivered but you cannot locate it, first:

• Check around your property and delivery location.
• Check with other members of your household.
• Check with neighbors when appropriate.
• Contact the shipping carrier using your tracking number.

Once a package has been transferred to the shipping carrier, delivery scans and final placement are handled by that carrier.

If you’re still unable to locate the package after contacting the carrier, contact RunYaMouth Support with your order number and tracking information so we can review the situation.

SHIPPING ADDRESS ISSUES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Name • Street Address • Apartment/Unit • City • State • ZIP Code

before submitting your order.

Once an order has entered processing or shipping, we cannot guarantee that the address can be changed.

RunYaMouth is not responsible for packages that are lost, returned, delayed, or delivered incorrectly because inaccurate or incomplete shipping information was provided at checkout.

 

WHY DOES MY ORDER SAY “PRE-SHIPMENT”?

You may receive your tracking number as soon as a shipping label has been created.

Your tracking information may temporarily show Pre-Shipment, Label Created, or a similar status until the shipping carrier performs its first scan.

This does not automatically mean your package is lost.

Tracking information should begin updating once the carrier scans the shipment into its network.

DELIVERY ISSUES

 

 

 

If tracking indicates that your package was delivered but you did not receive it, you may need to open a missing-package claim directly with the shipping carrier.

 

Keep your order number and tracking information available.

RunYaMouth Support can provide available order and shipment information to assist with the investigation, but carrier delivery decisions and claim outcomes are handled by the shipping provider.

OVERSOLD ITEMS

 

 

 

 

Although uncommon, an item may become unavailable after an order has been placed.

If this happens, RunYaMouth may:

Refund the unavailable item and ship the remainder of your order, or provide another available resolution when appropriate.

If the unavailable product was the only item in your order, applicable charges associated with that canceled item/order will also be refunded.

ARE RUNYAMOUTH SHIRTS & HOODIES MEN’S OR WOMEN’S SIZING?

 

RunYaMouth shirts and hoodies are primarily UNISEX SIZING unless a product description specifically states otherwise.

For more detailed measurements, please visit our Size Chart before ordering.

PRICE CHANGES

RunYaMouth product prices and promotions may change at any time.

The price shown and accepted when your order is completed is the final purchase price.

Previous orders will not receive retroactive price adjustments because of future sales, promotions, markdowns, or discount codes.

IF I’M GRANTED A REFUND, WHERE WILL MY MONEY GO?

Approved refunds are generally returned to the original payment method used to place the order.

After RunYaMouth processes a refund, your bank or payment provider may require additional time to post the funds to your account.

If the original payment method is closed or no longer available, you’ll need to contact the applicable financial institution regarding how those funds are handled.